When I stepped off the stage at a large dental conference last year, a young dentist ran up to me. We’ll call him Dr. Xavier. Seeing the stress on his face, it was completely obvious that Dr. Xavier was anxious about something.
Dr. Xavier shared his story, saying he was desperate for advice. I listened closely as he described risking everything to open the doors of his practice.
Now nearing his first anniversary, he was barely scraping in $20,000 per month. With production levels that low, he couldn’t keep up with his many bills. Xavier was sinking further and further into debt.
I predict he was two wrong moves away from losing everything he had sacrificed so much to build.
Dr. Xavier’s story is like so many heartbreaking stories I hear from dentists.
He was failing.
What did Dr. Xavier do wrong?
He worked hard. He researched for hours. He joined Facebook groups. He looked at piles of demographics data. He spoke with colleagues. He received batches of random opinions.
He had done everything he could—on his own with the limited knowledge he had about a startup practice.
His Biggest Mistake? He acted like a WebMD patient
You’ve seen that patient, right?
WebMD Patients spend hours researching, trying to diagnose themselves. They think they can put together a treatment plan on their own with nothing more than “helpful” advice.
They ask their friends for opinions. They read WebMD and search on Google. They poll Facebook friends and put out “in search of” posts.
Let me ask you: When your patients bring that kind of research information to you as their dentist, is ANY of it helpful?
Why would the opinions of their neighbors, friends, family members, and online strangers matter for the customized needs of that patient?
Even with all the research, the WebMD patient will only bring unnecessary questions and unhelpful advice because no one giving answers examined him. Most didn’t even go to dental school.
Doctor Xavier was accidentally acting like the WebMD Patient.
He was attempting this on his own. And failing as a result.
As I listened to his story, I pinpointed several areas where this brilliant doctor had blundered, despite his best intentions.
But his absolute worst mistake was focusing his efforts on getting his doors “open” while believing everything else would just fall into place.